When designers replaced the command line interface with the graphical user interface, billions of people who are not programmers could make use of computer technology.

If the rule of thumb for attention literacy is to pay attention to your intention, then the heuristic for crap detection is to make skepticism your default.

A phone tree isn’t an ancient form of political organizing, but you have to call every person.

I’m somebody who seems to stumble into things 10 or 20 years before the rest of the world does.

It’s more important to me to get an e-mail that says, ‘I saw your page and it changed my life,’ than how many hits the page got.

A lot of people use collaborative technologies badly, then abandon them. They aren’t ‘plug-and-play.’ The invisible part is the social skill necessary to use them.

Journalists don’t have audiences – they have publics who can respond instantly and globally, positively or negatively, with a great deal more power than the traditional letters to the editor could wield.

One thing we didn’t know in 1996 is that it’s very, very difficult, if not impossible, to sustain a culture with online advertising.

Humans are humans because we are able to communicate with each other and to organize to do things together that we can’t do individually.

Mindfulness means being aware of how you’re deploying your attention and making decisions about it, and not letting the tweet or the buzzing of your BlackBerry call your attention.